The creation, modification and deletion of objects can also trigger other actions. Typical tasks for Active Directory Help Desk delegation: This allows you to easily delegate AD tasks to Help Desk, HR staff or an assistant in each department. But standard user data tasks can be even carried out by non-IT data admins that do not have any Active Directory skills – possible through the self-explanatory web interfaces. For permission and access management the person in charge should have at least basic AD knowledge. What attributes a Help Desk technician can read or write and what tabs are visible depends on his permissions. Sharing tasks between AD administrators and Help Desk can be easily implemented. Shared Tasks between AD Admins and Help Desk All actions (who did what) are documented in a transparent, traceable and easy to read Logging/Audit. The Delegation can be set up easily and secure with predefined roles. With the FirstWare IDM-Portal you can empower Non-AD admins to maintain Active Directory data in a very user-friendly way. The more time AD admins spend with this kind of work, the less time they have for important technical issues. These are recurring tasks like the creation of user accounts or the reset of user passwords. When their number of standard tasks increases, daily work becomes cumbersome for AD admins.
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